General help about Trading-Go Market

How to register

To pay for the application in the Trading-Go market, you need to create a personal account. All data on payments and connected trading accounts are stored in the personal account. Registration takes no more than a minute and takes place in several steps:

1. Go to the login page in My Account;
2. Click on the link Register;

1. Indicate the name or your nickname;
2. Specify a work email address;
3. Specify a password to access the Personal Account;
4. Confirm agreement with Privacy Policy;
5. Click submit button;

After submitting the form, you will receive a letter with a link to confirm registration to the e-mail address you specified. If you didn't receive the email, be sure to check your spam folder, as well as your folder or mailing list.

Keep your login and password in a safe place, if they are lost access may be restricted!
Avoid creating more than one account in the Trading-Go market.

How to register a personal account in the Trading-Go Market

How to install the application in MetaTrader

All applications in the Trading-Go market are packaged in . zip ZIP is a file archiving format that is used to compress and pack one or more files or folders into a single file. ZIP files can be easily transferred or downloaded from the Internet, as they take up less space and reduce data transfer time. To access the contents of a ZIP file, it must be uncompressed using a special archiving program, such as WinRAR, 7-Zip, or a standard Windows archiver.

To install the application in MetaTrader, follow these instructions:

1. Download the application file from the Trading-Go Market:
2. Unzip the downloaded file to your desktop or any other location convenient for you.

Launch the MetaTrader terminal.

1. In the top toolbar, find the "File" tab.
2. From the drop-down menu, select "Open data directory".
3. In the window that opens, find the folder "MQL4" or if you have MetaTrader 5 "MQL5".
4. Copy trading robots, advisors to the folder "Experts".
5. Copy the indicators to the "Indicators" folder.
6. Copy the scripts to the "Scripts" folder.

How to install an application downloaded from the Trading-Go Market

Including DLL libraries in MetaTrader

Products require Windows 7 64 bit or older.

1. Open the MetaTrader terminal where you want to install the downloaded program;
2. Go to "Tools" menu;
3. Click on "Settings" - The MetaTrader terminal settings window will open;
4. Select "Experts" tab;
5. Check "Allow DLL imports";

How to enable DLL imports

Buying programs in the Trading-Go market

When installing any paid product for the first time, the user is given a 30 day trial period. During this time, the user can test all paid products on real and demo accounts, as well as in the strategy tester. To purchase a paid product, the user needs to create a Personal Account on the Trading-Go website as described in the instructions above. After creating a personal account, you will be able to pay for the product. To do this, click on the button of the selected rental or purchase. If you have a promo code, don't forget to apply it.

1. Program lease period;
2. Promo code for a discount (Optional);
3. Agree to privacy policy;
4. Payment with Visa, MasterCard, MIR and others;
5. Payment with cryptocurrencies;

The pay button will take you to the program payment page.

Product payment:

The payment currency is USD or Cryptocurrency. The internal rate of the site for USD for 2-3 rubles. less than the official exchange rate of the Central Bank of the Russian Federation.

Choose a convenient payment method and make a payment.

After successful payment, a page will open offering to return to your personal account, download the purchased product, and refer to the help.

You can check the payment result in your account in the section My purchases

AFTER PAYMENT, device activation keys will appear in your account.

Buying programs in the Trading-Go market

Activation Process and Activation Menu

For each new user of the "Trading-Go market" service, when installing any of the paid programs for the first time, a test period of 30 calendar days is allocated. At the request of the user, the test period can be extended, to do this, write in your account in the Trading-Go Market in the section "Help".

At the end of the test period, the work of paid programs will be stopped, the user will be shown the program activation menu:

To activate the programs in the menu, you need to specify the device activation key from the personal account of the user of the "Trading-Go market" service.

1. Menu open button - allows you to open the menu to activate, update the list of products;
2. Device activation key input field - the "Device activation key" from the user's personal account on the site https:/ is inserted into the field /trading-go. en/;
3. Device activation button - activates the current device, updates the list of paid products on the device;
4. Affiliate Program - a button to go to the site with a description of the affiliate program and "Free Access";
5. Information - shows a window with information about purchased and rented programs, rental end dates;
6. My account - a button to go to your personal account on the site https://trading-go.net/">https://trading-go.net/"> en/;
7. Refresh - button to update the list of paid products. Used after repurchasing a product, renewing a lease, to update the list of products on the current device;
8. Close - closes the device activation menu;
9. Help - button to open help;
10. Telegramm - button to go to the telegram group;

The software activation process is very simple and will not take more than 3 minutes.

1. Sign up on https://trading-go.com. en/, a personal account will be created for you;
2. Install the desired program in MetaTrader as described above;
3. Pay for the program on the website https://trading-go.net/ en/, and copy "Device Activation Key" in your account;
4. In the program activation menu, specify "Device activation key";

The process of updating the list of paid programs

1. Open the program activation menu (1);
2. Click the "Update" button (7);
3. To check that everything went well, click the "Information" button (5). A paid program will appear in the list of paid programs;

Application activation process

Device activation keys

Device - a computer running Windows 7 or older. (Computers, tablets, VPS/VDS servers).

Device activation key is an alphanumeric code that allows you to link your device to your personal account. For the linked device there are no restrictions on the number of terminals, on the number of trading accounts. By default, after the first payment for the product, the user receives 5 keys to activate devices. One key can be used once for a new device.

For devices on which the keys were activated:

1. No limit on the number of terminals;
2. No limit on the number of trading accounts;
3. No limit on the number of brokers;

Sending keys to third parties will result in permanent blocking of the account. (Offer Sections. VI, VII)

Updating the list of purchased programs

After paying for the product in the "Trading-Go market" service in the MetaTrader terminal:

1. Open the program activation menu ( 1 );
2. Click the "Update" button ( 7 );
3. Check the list of purchased products by clicking on the button "Information" ( 5 );

Product update to the latest version

The product checks for a new version once every 7 days. If there is an update for a product, the "Lightning" icon will appear on the chart on the right.

By clicking on the lightning icon, you will be opened the page of the program, in the Internet browser, with a description of the new update. The update is done like program installation. Download the archive from the site, unpack it, and place the files in the directory of the MetaTrader terminal.

Why updating products is important:

• Updates fix bugs;
• Updates add functionality;
• In updates, optimizations are made to improve the quality and reliability of the product;

IMPORTANT! After updating the product, be sure to test the new version on a DEMO account to make sure the product works correctly!

My purchases

The section "My purchases" contains information about paid programs and rental terms:

1. Name - list of purchased and rented programs;
2. Date of purchase - date of purchase or rental of the program;
3. Stop date - end date of the lease. Programs purchased without rent no date;
4. Purchase price - the actual amount of payment, including all discounts;
5. Renew - the ability to extend the lease of the program or buy the full version;

My accounts

The "My Accounts" section contains a form for adding an account and a list of added accounts.

You do not need to enter demo (Demo) or practice account numbers.

Invoice Add Form

1. Open the trading accounts tab;
2. If your account qualifies for free access, please enter trading account number;
3. Select a partner broker from the list provided. The trading account number must be opened with the selected broker;
4. Click add to submit the trading account for verification. Even if the account has not yet been verified, you can already use the applications;
5. If you do not yet have a trading account with our partners, you can immediately open a real trading account;
6. Description of free access conditions;
7. Added trading account number;
8. Broker partner of the added account;
9. The start date of the trading account in the system;
10. Date when the trading account was closed;
11. Status of the verified trading account;
12. Instruction;

If you successfully add a real trading account number, you will immediately be allocated a test period of 30 calendar days. The trading account will receive a status under moderation. Within 24 hours your account will be checked by a moderator. Upon completion of the verification, you will receive a notification by e-mail about the change in the status of the trading account.

Description of trading account statuses:

• On moderation - on the account you can already use the programs for free. You have activated a trial period of 30 calendar days. After checking the account by the moderator, the status of the account will be changed;
• Approved - All is well with this score. Free access activated;
• Stopped - This account has expired. You can try to renew your account data by writing to support;
• Rejected - the account does not meet the free access conditions;

Free access is provided only to real accounts of partner brokers.
You DO NOT need to add a demo account!

Support

If you encounter problems with financial transactions, support will resolve your issue as quickly as possible.

Support does not answer questions related to product descriptions, does not provide configuration files, download files, and does not provide information on current discounts and promotions. Comments, feedback, suggestions for improving programs and error messages are not processed by support.

Discounts

A one-time purchase of the program on the Trading-Go website automatically gives you a discount on all subsequent purchases and lease renewals. The "Trading-Go Market" service has a cumulative discount system. You can increase the discount by leaving a review, making an offer or reporting a bug in the program or in the market. You can leave feedback only to the program you used.

You can see the discount amount in your personal account.

Your discounts, discounts on promotions, discounts on promo codes do not add up. When paying, the highest discount from the full price of the application is applied.

The personal discount is taken into account when paying for the program in the Trading-Go Market. Discount NOT VALID when paying in the mql5 market. com and when paying through the MetaTrader terminal.

Promotions

During the period of promotions, all programs are discounted.

Your discounts, discounts on promotions, discounts on promo codes do not add up. When paying, the highest discount from the full price of the application is applied.

The personal discount is taken into account when paying for the program in the Trading-Go Market. Discount NOT VALID when paying in the mql5 market. com and when paying through the MetaTrader terminal.

Promo Codes

Promo code - an alphanumeric code that provides a one-time discount.

Your discounts, discounts on promotions, discounts on promo codes do not add up. When paying, the highest discount from the full price of the application is applied.

The personal discount is taken into account when paying for the program in the Trading-Go Market. Discount NOT VALID when paying in the mql5 market. com and when paying through the MetaTrader terminal.

Buying and renting through Mql5. com Market

Prices and payment methods in Trading-Go market and mql5 market. com may vary.

Purchasing and renting products through the mql5 market. com takes place according to the terms and conditions of the mql5 market. com.

Purchasing a product in the mql5 market. com means that you have read and accepted the Rules for using the Market mql5 service. com and Agreement on the use of the Market mql5 service. com.

You also agree that the digital content you have purchased will be available to you immediately and that you will waive your legal right of return under Terms of Use.

"Invalid license" error when uploading to MetaTrader from MQL5 Market

You encountered a problem installing a product from the mql5 market. here are some ways to solve the problem and recommendations:

• Do not copy the program from computer to computer - all programs are from the mql5 market. com are bound to the hardware of the computer. Therefore, copying the program to a VPS or to another computer will not work for you. Within the same computer, you can copy a program from terminal to terminal. To install the program on another computer, you need to download it again from the mql5 market. com or directly in the MetaTrader terminal itself. Do not forget about the number of activations that you had at the time of purchasing the program. For each new computer, one activation will be deducted, and at the end of them you will not be able to install the program.
• Make sure that you are authorized in the MetaTrader terminal with the login and password you used to make the purchase. Very often users of mql5. com markets do not control accounts, as a result they make a purchase with one e-mail address, and try to install in the MetaTrader terminal under a different e-mail address.
• Delete the program from the navigator in the MetaTrader terminal, perhaps the program you bought has already been loaded into the terminal in test mode and the terminal does not reload the purchased program.
• Make sure you have the latest version of Internet Explorer. It is Internet Explorer of old versions that causes the problem with loading the program into the MetaTrader terminal.
• Check the version of your MetaTrader 5 trading terminal, if the version costs 1320 or less than 1500, then this is the old 32bit version of the terminal. All modern MetaTrader 5 terminals for all brokers are 64 bit. 32 bit terminals are no longer supported. At the time of writing this manual, the current version of the MetaTrader 5 terminal is build 3815.
• In some cases, all of the above methods do not help to solve the problem. In this case, you should follow the instruction: in the MetaTrader 4 terminal itself, follow the path
1. File
2. Open data directory
3. Go to parent folder
4. Close the MetaTrader 4 terminal
5. Find and delete Community folder
6. Launch the MetaTrader 4 terminal again and try to reload the purchased program. When restarting the terminal, it may take a long time to restore the mql5 market data. com in the terminal itself.

FAQ:

Questions left: Support Chat